Job Description

Job Summary
Join the Systems and Technology (SYSTECH) team that supports IT infrastructure and customers on the campus of the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.

As an IT Specialist with SYSTECH, you are eligible for a development budget to advance your skillset and career path. We believe in creating space on the team to rethink processes and create new solutions to old problems.

Other generous benefits offered by the university include: medical coverage, dental plan, additional 14.2% of salary retirement contribution, paid vacation and sick leave, paid holiday closures, and tuition assistance.

See details at https://www.hr.utah.edu/benefits/ Scope of work includes supporting, developing, and maintaining IT technologies for academic stakeholders. The individual in this position works closely with other members of the team to provide technology support for stakeholders via ticketing system and zoom room style help desk.

This position leads help desk support for end user support. The position also takes ownership in developing resolutions and new solutions for OS management systems.
Responsibilities
Lead help desk style support via Zoom, while ensuring stakeholders reach successful outcomes
Deliver advanced desktop support for Mac, Windows, and mobile clients
Prepare computer equipment via management systems (JAMF/SCCM)
Develop Jamf and SCCM environments
Provide technical support for end users and stakeholders
Collaborate with technical groups to gain knowledge and find best solutions
Create processes, documentation, and training material
Monitor and troubleshoot general classroom and AV technology
Deploy IT equipment to stakeholders and users in supported locations
Process and document IT asset Inventory
Take ownership of issues and processes and see through to successful outcomes
Other projects as assigned

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
• Strong IT Help Desk support and experience
• Apple MDM or Jamf experience
• SCCM or Windows Management experience
• Advanced IT troubleshooting skills with in-depth knowledge of diagnosing OS and IT issues
• Preference is given for a bachelor’s degree in a related field or equivalency.
• Strong organizational and project management skills
• Strong interpersonal communication and documentation skills
• Experience with Active Directory
• A+, Security+, Project+ or other industry recognized technical certificates are highly desired
• Previous Service Desk or Help Desktop experience is preferred
• Windows 10/11 and Mac OS desktop support experience is expected
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.